Gtr99 Privacy Policy — Protection of Your Personal Information
This Privacy Policy explains how gtr99 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully to understand your privacy rights.
Effective Date: 1 January 2026
Information We Collect
When you register and use the gtr99 platform, we collect several categories of information to ensure a secure, seamless, and personalised user experience.
Account Information
During registration, you are required to provide your full name, email address, phone number, and identification details for identity verification purposes. This information is used to verify your identity and process account-related requests.
Device and Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address and session data when you access the platform. This information is used to identify technical issues, improve platform compatibility and detect suspicious activity.
Payment Information
All financial transactions on gtr99 are processed in Malaysian Ringgit (RM / MYR). We retain deposit and withdrawal transaction records for account statement and internal audit purposes. Sensitive card or bank account information is processed through an encrypted payment gateway and is not stored directly on our servers.
Usage Data
We collect data on how you interact with the platform, including games played, bets placed, session duration, and settings preferences. This data helps us understand usage patterns and continuously improve our services.
- Account registration details
- Device & browser data
- MYR transaction records
- Cookie information
- Platform usage history
How We Use Your Information
Information collected by gtr99 is used for legitimate and transparent purposes only. We will not use your data for unrelated purposes without your consent.
The key purposes for which your information is used include:
- Creating and managing user accounts, and handling related requests
- Processing deposits, withdrawals and other financial transactions in MYR
- Verifying user identity prior to processing withdrawals
- Sending important notifications related to your account, security and service updates
- Detecting and preventing fraud, money laundering, and other illegal activities
- Complying with applicable legal requirements, regulations, and directives from relevant authorities
- Improving platform functionality and performance based on usage patterns
- Providing effective and responsive customer support
- Analysing usage trends to inform new product development
Gtr99 will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
Cookies & Session Tracking
The gtr99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Session cookies are used to maintain your logged-in state during an active session and ensure account security. Preference cookies store user settings such as language and display preferences. Analytics cookies help us understand how users interact with platform pages for ongoing improvements.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Cookies required for login security cannot be disabled during an active session.
Data Storage, Security & Third-Party Sharing
Storage & Security
All user personal information is stored on servers protected with industry-standard encryption. gtr99 employs security protocols to ensure data is only accessible by authorised personnel and strictly for designated purposes.
We retain user data for as long as an account remains active, or as long as necessary to meet legal and regulatory requirements. Once an account is closed, personal data will be deleted or anonymised in accordance with our standard procedures within a reasonable timeframe.
Sharing with Third Parties
Gtr99 may share user information with third parties in limited and specific circumstances:
- Payment service providers required to process transactions in MYR
- Regulatory authorities or law enforcement agencies when required by law
- Technical service providers who assist in platform operations under strict confidentiality agreements
We do not share user information with third parties for advertising or marketing purposes without your consent.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a gtr99 platform user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you
- Right to Rectification: You may request corrections to inaccurate or incomplete information through your account settings or by contacting customer support
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal retention requirements
- Right to Object: You may object to the processing of your data for specific purposes within the limits permitted by law
Privacy Policy Updates
Gtr99 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or their registered email address. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
How to Contact Support
For any enquiries regarding this Privacy Policy, data access requests, or privacy complaints, please contact our team at: [email protected]. You may also refer to our FAQ section for more information on how user data is handled.
- Access to personal data
- Information correction
- Account deletion
- Objection to processing
Your Privacy is Our Priority
Register your gtr99 account with confidence — your data is protected to the latest security standards.